Vendor-Neutral VoIP Services, Supporting Optimal Communication

At MedLink, we support the implementation and ongoing management of your chosen Voice over Internet Protocol (VoIP) system. Being vendor-neutral, our goal is to ensure your VoIP system enhances your practice's communication, facilitating smooth coordination among onsite and remote employees alike.

Our Expertise

Our team includes IT professionals skilled in working with a variety of VoIP platforms. We collaborate with your chosen vendor, aiming to maximize the efficiency and convenience of your practice's communication network.

What We Offer

1. VoIP System Setup: We assist with the setup of your preferred VoIP system, aligning it with the unique communication needs of your practice.
2. Efficiency Monitoring: We monitor the use of your VoIP system, identifying areas where its usage can be optimized to improve personnel efficiency and reduce hold times.
3. IVR and User Management: We help in designing and managing an Interactive Voice Response (IVR) system that enhances the call experience for your patients, while facilitating efficient user management for both onsite and remote employees.
4. Multi-Device Integration: We ensure your VoIP system integrates seamlessly with all your communication devices and existing IT infrastructure, ensuring a unified and efficient communication experience.
5. Training & Support: We offer comprehensive training for your team to navigate the new VoIP system confidently and provide continuous technical support for any arising issues.